What we do

We put our soul into what we do because we are ambitious, demanding and we love to see the result of an excellent work.
This is why our first step is always to establish a great relationship with our Clients, to make sure we are on their same page and we truly understand each other.

We carefully observe, analyze, meet Client’s team, gather data, information and every valuable detail available, because for us, every project is a blank canvas to be painted. Our warehouse is full of experiences, business cases and tools, but we still prefer to redesign our solutions from scratch, because each challenge is a new world.

Sometimes this is a difficult step, but we truly believe that this is the moment of truth: embarking on a journey with excessive expectations, unclear goals, unresolved internal problems, or an unrealistic budget greatly compromises the chances to succeed. Once this step is over, it comes the time to design our solution.

In this phase we enjoy the magic to merge our experience with our client’s one, our know-how with his knowledge, our vision with his one and our lateral thinking with his ability to get into new paradigms, may be adjusting his consolidated way of working to meet his new goals. The balanced combination of all these ingredients will generate the perfect customized solution for each new challenge.

After that, we are ready to develop the final solution considering all the relevant aspects in the most harmonious possible way.
The Marketing Strategy takes now its shape: Internal Assessment, Market and Competitive Scenario, SWOT Analysis, and consequently the Strategic Marketing Plan. This includes Forecasts, Operational Marketing Initiatives, Pricing Strategy, Economics, Cash Flow, Roadmap, and any other aspect peculiar for the project, such as Internal Reorganization or HR Plan if needed, Communication, Training, Legal Compliance, Security, etc.

This is where the architect rolls up the sleeves to becomes also a mason. Project Management is in fact one of the strongest skills that our portfolio includes. I’s now time to exploit our wide experience in different industries, multiple countries and a huge variety of technologies.
The ability to manage multicultural teams spread around the world is another strategic asset the plays a fundamental role at this stage.

The Client is welcome to be totally, partially or marginally involed, based upon his preferences and availability.
The more he is involved, the better is for us. In any case he will be constantly informed about progresses and achievements, in addition to an obvious involevement on the financial aspects.

The project has been implemented and it is now ready to be launched and managed. It can be a new technological platform, like a web solution, a mobile app or a payment platform, it could be a loyalty program, a process review, a new product or service, etc.

No matter what, the implementation is done, on time and within the budget and it is now ready to be delivered. Usually this step includes some training task dedicated to the existing team or a recruiting campaign to hire professionals with the specific skills required by the solution just implemented.

This way he can chose to take over the management from now on, or he can ask once again to Swiss Management Services to operate the solution on his behalf, no matter if it’s in total or partially, temporarily or for good, in full autonomy or in sharing, in a different location or inside Client’s premises, nearby or delocalized remotely, whatever suits the Client best.

The project might be seen as a standalone task, it might only be needed temporarily, it might be worth looking into outsourcing as part of a financial make-or-buy analysis, the internal team might be too busy or lacking in some required skills, the project might be seasonal, or the economy might suggest that it should be delocalised, etc.

For one or more of these reasons the Client may also ask Swiss Management Services to manage the project on his behalf. Here the Architect, who already became a Mason, is now ready to add another role as Facility Manager for the new house just built.

This condition may last for a while or forever. It may be a co-sharing management, a partnership or any other clever format recommended by the project itself.

TWe have the expertise to optimize costs, to maximize the performance and ensure efficiency and time control. In collaboration with the Client, Swiss Management Services may also recruit and manage the most suitable outsourcers and manage them or, alternatively, create a new structure to oversee the Operations on the Client behalf. Here the flexibility is up to the sky, and this activity may be managed temporarily or for longer periods, based on Client’s preferences.

It is a three-phase approach that provides a real comprehensive support, moving from Design to Implementation and then to Management. Each phase is a standalone step in a unified solution.
The unusual aspect of this process is that, regardless of whether our client opts for one, two, or all three phases, we will think to the entire project, from start to finish because we believe that this is the right way to create successful strategies, solid projects and manageable operations, no mater if one or more phases won’t be under our responsibility.
It may be harder or bit crazy, but this is what makes us different. Sometimes better, anytime different.
And if you were wondering what Swiss Management Services has different that the others, now you know.